Q. How long will it take to get my order? A.- I normally ship within 2 weeks of getting your sweater or clothing order. Since I am making your order just for you, I have to have time to knit, embroider or sew it for you. My sweaters and dog clothes are not mass produced. You are truly getting a handmade, one of kind item.
Q. Do I need measurements to order a sweater or outfit for my dog? A.- No you don't. I list the normal finished measurements for for each size. If you want an item made specifically to your dog's measurements, that is a custom order and I will need the size of your dog's neck, chest and length in inches. Please provide this information in the order notes. Please order the size which most closely corresponds to your doggy's measurements.
Q. Can I get a sweater made in a different color? A.- Yes, you can! Just message me with what color you would like to have the sweater made in. If I do not have that color in stock, I have been known to head for the yarn store to photograph a range of shades in a particular color so my customers can pick out just the shade they want.
Q. Can I order a sweater as a gift for a friend's dog? A.- You certainly can. Quite a few of the sweaters I make during the Christmas season are gifts. Just list the address you want the gift shipped to on your order. In the order notes, please let me know if this is a gift and I will include a note stating this is a gift from you to your friend's dog.
Q. Can I return an item? A.- Yes, your purchases are 100% Satisfaction guaranteed if returned within 30 days.
Go to Returns Center for easy return instructions.
All custom dog sweater or clothes orders require dog measurements. No order can be started without neck size, chest size and body length. All orders are made to these measurements and cannot be returned for refund unless received damaged or not made to the measurements provided in the order notes. All requests for refunds must be made within 30 days.
All personalized items are non-returnable/non-refundable unless received damaged and must be requested within 30 days.
Q. Do you ship internationally? A-Yes, I ship internationally. Please allow an additional 7-10 days for your order to shipped to you. There is also a $7.00 Handling Fee for International Shipments.
When you receive your item, I would appreciate your review. If you are unhappy with anything I have made for you, please give me the opportunity to fix any problem before leaving a review.